PDC Excellence in Compliance, Quality & Governance
At PDC, our compliance framework is the cornerstone of our commitment to ethical, transparent, and high-quality operations across clinical research and life sciences services. We integrate regulatory intelligence, validated quality systems, and independent governance to ensure that every process—whether operational, scientific, or digital, is aligned with global standards and local regulatory expectations. From ethical oversight to data protection and sustainability, our approach is holistic and future-ready, enabling our teams, partners, and stakeholders to work with confidence, efficiency, and integrity. When it comes to clinical trials and healthcare research, quality and compliance are non-negotiable. PDC’s trained professionals—backed by decades of industry expertise, ensure that data integrity, participant safety, and regulatory adherence are always at the forefront. Together with our partners, we strive to uphold the highest standards in clinical research, advancing healthcare with ethics, rigor, and responsibility.Our Framework in Action
Our compliance model unifies quality systems, regulatory intelligence, risk management, and oversight in a digital ecosystem designed for the complexity of clinical research and healthcare innovation. Core functions include:
- Audit & Inspection Readiness
- CAPA & Issue Management
- Document Control & 21 CFR Part 11 Compliant E-Signatures
- Change & Training Management
- Supplier Qualification & Oversight
- Complaint Handling & Post-Market Surveillance
- Clinical Documentation Audits (TMF, ISF, eSource)
- Regulatory Intelligence & Change Control
- Mock Inspections and Pre-Inspection Support
- Scientific Misconduct Investigations
- Quality Agreements & Quality Council Oversight
- Due Diligence & Retention Policy Management
- FDA 21 CFR Part 11 and GAMP 5 Software Validation and Assessments
We also offer client-specific support, including audit metric analysis, procedural documentation, inspection training, and EU-specific compliance such as product import identification testing.
Service Provider Resources
PDC’s Service Provider Code of Conduct has been structured around PDC’s commitment to responsible and sustainable business practices and our organizational values. This document outlines the principles expected of our service providers in conducting their business and in applying these principles with their partners while providing goods and services to PDC. All employees, service providers, and subsidiaries of PDC are encouraged to hold each other accountable, act with integrity, ask questions, and conduct business responsibly. PDC actively follows these principles as they guide us in our mission to Transform Human Health.
Please refer to the PDC Service Provider Code of Conduct (PDF).
ESG & Sustainability Compliance
PDC is committed to integrating Environmental, Social, and Governance (ESG) principles into every aspect of our operations, guided by the highest standards of ethics and regulatory compliance. We recognize our responsibility to contribute positively to society and the environment while upholding transparency and accountability in all that we do.
Our approach to sustainability prioritizes the well-being of people, the protection of natural resources, and the ethical governance of our business practices. We align our operations with international ESG frameworks and comply fully with all applicable environmental and social regulations.
This commitment extends to our partners and service providers—we expect them to reflect our values and uphold the same rigorous standards in their practices. By fostering a culture of responsibility, collaboration, and continual improvement, we aim to drive meaningful, lasting impact while supporting our mission of Transforming Human Health.
Please see the PDC ESG & Sustainability Compliance Policy (PDF).
Privacy & Data Protection Policy
Audit & Inspection Readiness
PDC maintains a comprehensive program for audit planning, mock inspections, and regulatory support to ensure readiness for inspections by agencies such as EMA, FDA, UAE MoH, and others. Our teams implement robust CAPA systems and maintain full documentation traceability to address audit findings promptly and effectively.
Our experienced staff train project teams on hosting regulatory authority inspections and coordinate pre-inspection activities to optimize compliance and operational excellence.
Contact Us
We promote a “speak-up” culture and actively encourage responsible transparency across our organization and networks. To learn more about our compliance approach or to request documentation, please contact us at: PDCcomplaints@pdc-cro.com
All inquiries are handled confidentially and with the utmost professionalism.
